Shipping policy

Last updated: October 20, 2026

Free US shipping on every order

Every order ships free within the United States, with tracking. We currently ship to the 50 US states only.

When it ships

Orders placed on a business day ship within 1 business day. Orders placed on a weekend or holiday ship the next business day. You'll get an email with your tracking number as soon as it ships.

When it arrives

Most orders arrive 4 to 8 business days after you order. Your product page shows the estimated dates for your order. Busy holiday weeks and weather can add a day or two. If yours is running late, email us and we'll track it down for you.

Changes and cancellations

Need to change your address or cancel? Email us as soon as you can. If your order hasn't shipped yet, we'll update or cancel it. If it has shipped, you can still return it for a full refund under our home trial.

Lost, stolen or damaged packages

If your tracking says delivered but you can't find it, check with neighbors and around your door, then email us within 7 days. If it arrived damaged, send us a photo within 7 days. Either way, we'll work with the carrier and make it right with a replacement or a refund.

Questions

Email relightfull.help@gmail.com. A real person replies within 24 hours.