Refund policy

Refund policy (home trial, returns, warranty)

Last updated: October 20, 2026

You can't know if something helps until you've used it at home. So every Relightfull product comes with a home trial that covers opened and used products, a free return label and a full refund. No restocking fees, no store credit, no runaround.

Your home trial

  • Full-Body Red Light Mat and Couples Set: 90 nights from the day it's delivered.
  • TotalWrap: 90 nights from the day it's delivered.
  • Hair Cap: 180 days from the day it's delivered.

Opened, used every day, doesn't matter. If it isn't for you, send it back within your trial and we'll refund you in full.

How to start a return

  1. Email us at relightfull.help@gmail.com with your order number. A real person replies within 24 hours.
  2. We email you a free prepaid return label. You don't pay for return shipping.
  3. Pack the product with its adapter, cable and goggles. The original box is great if you still have it. Any sturdy box is fine if you don't.
  4. Drop it off and keep your receipt from the carrier.

Your refund

We refund the full amount you paid, to your original payment method, within 5 business days of your return arriving at our returns center. We email you when it's done. Your bank may take a few more days to show it.

  • No restocking fee and no deductions for opening or using it.
  • Couples Set: you can return one mat or both. Returning one mat refunds the price difference between the Couples Set and a single mat.
  • Free launch gift (Spot Wrap): it's yours to keep, even if you return your mat.
  • Paid with Shop Pay Installments? Your refund goes back through Shop Pay and your plan is adjusted automatically.

Fair use

The trial is one per household per product. It covers normal home use. It doesn't cover products damaged on purpose, by misuse (for example cut, punctured or soaked), or with missing parts. Products bought from other sellers aren't covered. If something doesn't fit these rules, email us anyway. We'd rather work it out with you.

Arrived damaged or not working?

Email us within 7 days of delivery with your order number and a photo or short video. We'll send a free replacement right away, and you won't need to wait for the first one to come back.

Warranty

  • Full-Body Red Light Mat: 2 years, LEDs included.
  • TotalWrap: 2 years, LEDs included.
  • Hair Cap: 1 year.

The warranty starts on your delivery date and covers defects in materials and workmanship under normal use, including LEDs, the controller, the cable and the power adapter. If something stops working, email us a photo or short video and your order number. We'll repair or replace it free, shipping included. The warranty doesn't cover damage from accidents, misuse, water immersion or unauthorized repairs.

Questions

Email relightfull.help@gmail.com. Real people, based in Phoenix, Arizona, reply within 24 hours.